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Elicitation and Collaboration Workshop


2 Days Classroom Session   |  
3 Days Live Online
Classroom Registration
Individual:
$1495.00
Group Rate:
$1295.00
(per registrant, 2 or more)
GSA Individual:
$1091.35
Live Online Registration
Live Online:
$1495.00
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

Request a Private Onsite Price Quote

Professional Credits

IIBA (CDU)

ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.

This course offers 14.00 IIBA CDUs.

PMI (PDU)

Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    12.00 PMP/PgMP Technical PDUs
    12.00 PMI-PBA Technical PDUs
    1.00 PMI-ACP Technical PDUs
    1.00 PMI-RMP Technical PDUs
    1.75 PMI-SP Technical PDUs
    1.00 PMI Strategic PDUs
    1.00 PMI Leadership PDUs

14
IIBA CDUs
14
PMI PDUs
Certification
Overview

Business Analysis' main purpose is to enable changes in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. To accomplish that, business analysts must elicit information from stakeholders and/or other sources, that can help teams discover and understand the business need (problems, opportunities, expected benefits/value, capabilities/capabilities gap, context). With that information, business analysts collaborate with business and solution stakeholders to define requirements and designs for implementing solutions (or changes to solutions) that can address that business need. All this information (elicitation results and requirements/designs) must also be communicated and confirmed/validated with all stakeholders.

In this course you will learn the critical knowledge/skills and techniques that can be used to perform the elicitation and collaboration tasks, based on recommendations provided by IIBA in the BABOK v3 Guide.

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

In this course, you will learn and use/practice the following tools and techniques (that you can put together in an Elicitation and Collaboration toolkit*):

  • Document Analysis
  • Brainstorming
  • Stakeholder List, Map, or Personas
  • Interviews (planning, conducting, follow-up)
  • Workshops
  • Concept Modeling
  • Reviews
  • Lessons Learned
  • Other techniques, based on students' expectations and/or instructor choices based on class discussions
     

Note: You will also learn how to customize this toolkit to specific characteristics of your own project or organization (by adding other tools/techniques, removing tools/techniques that you don't need, changing/improving existing tools & techniques).

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

At the end of this course you will be able to:

Plan/prepare for elicitation
Conduct elicitation
Confirm elicitation results
Communicate and validate Business Analysis information
Plan/manage stakeholder collaboration
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

Part 1: Business Analysis Core Concepts

  1. What is Business Analysis? What is a Requirement?
  2. Requirement Levels & Types
  3. Requirements Engineering/SDLC
  4. Costs of Changing/Fixing Requirements
  5. Business Analysis Profession (IIBA®, PMI®)
  6. BABOK™: BA Core Concepts Model™ (BACCM™), Knowledge Areas, Tasks, Tools/Techniques
  7. IIBA® Competency Model

Part 2: Elicitation & Collaboration: Intro/Core Concepts

  1. Purpose
  2. Basic terms: Elicitation, Collaboration
  3. Tasks
  4. E&C in the context of BACCMTM
  5. Inputs and Outputs

Exercise: Preparation for Elicitation

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Mission/Vision (Document analysis)
    • Stakeholder Analysis (Stakeholder Lists, Maps, or Personas)
    • Planning Interviews (Brainstorming)

Exercise: Conduct Elicitation

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Business Concepts (Document analysis, Concept modeling)
    • Process info (Interview)

Exercise: Confirm Elicitation Results

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Class discussion: "Confirm Elicitation Results" vs. "Communicate BA Information"
    • Best Practices (Brainstorming)

Exercise: Communicate BA Information

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Communicate BA Info (Reviews)

Exercise: Manage Stakeholder Collaboration

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Lessons Learned
    • Elicitation & Collaboration in Context of…
    • Other Knowledge Areas
    • BA Perspectives (Traditional/Agile, BPM, etc.)
    • Other disciplines (IIBA® vs PMI®)

Part 3: Course Wrap-up

  1. Lessons-learned & conclusions
  2. Evaluations & Educational credits
  3. Contact and support information

Exercise: Case Study: A real-life like project is used to practice the Elicitation & Collaboration tasks and tools/techniques learned in class

  1. REFERENCES/APPENDIX: A reference list of the common Elicitation & Collaboration techniques (basic and more advanced) is included in the course materials
  2. Details for each included technique:
    • Purpose
    • When (in Elicitation & Collaboration) is it used?
    • Advantages & Disadvantages
    • Example(s)
Who should attend

This course is primarily for you if you:

  • Have the title/role of Business Analyst (all levels)
  • Have another title (e.g. Product Owner/Manager, Project Manager, Systems Analyst, Developer, etc.) and part of your responsibilities is to elicit (or facilitate elicitation of) information from documents and/or through collaboration with stakeholders, in order to understand a business need and/or define requirements/designs for a solution(s) to that business need
  • Want/plan to become a certified Business Analyst (by IIBA, PMI, or other certification organizations


This course is also beneficial to you if you:

  • Participate in Elicitation and Collaboration and need to understand how it works and/or how to improve it
  • Influence and/or want to standardize how Elicitation and Collaboration should be done in your organization
Pre-Requisites

Although it is not mandatory, students who have attended either Business Analyst Boot Camp or Business Analyst Fundamentals have found it very helpful when completing this course.

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