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ITIL Continual Service Improvement

3 Days
Classroom Session

Expertise Level: Intermediate
Classroom Registration Fees
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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In this ITIL course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting processes. This ITIL course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.

Service Management as a practice and CSI principles, purpose, and objective
How all CSI processes interact with other Service Lifecycle processes
The sub-processes, activities, methods, and functions used in each of the CSI processes
Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
How to measure CSI performance
Technology and implementation requirements in support of CSI
The challenges, critical success factors, and risks related with CSI
Upcoming Dates and Locations
Guaranteed To Run
Jun 26, 2017 – Jun 28, 2017    10:00am – 6:00pm Live Online
10:00am – 6:00pm
Course Outline

1. Introduction

2. Continual Service Improvement Principles

3. Continual Service Improvement Process

4. Continual Service Improvement Methods and Techniques

5. Organization for Continual Service Improvement

6. Technology for Continual Service Improvement

7. Implementing Continual Service Improvement

8. Critical Success Factors and Risks

9. Exam Preparation/Mock Exam

10. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Bonus Materials

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.

  • ITIL Foundation Certification (required)
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Continual Service Improvement (ISBN 10: 0113310498) and complete at least 21 hours of personal study

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