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ITIL Release, Control & Validation

5 Days
Classroom Session   |  
5 Days
Live Online

Expertise Level: Intermediate
Classroom Registration Fees
Live Online Registration
Live Online:
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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This ITIL training course will immerse you in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this ITIL training course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This ITIL training course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course.

Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
Importance of ITIL Release, Control, and Validation while providing service
How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
Measure ITIL Release, Control, and Validation
Importance of IT Security and its contributions to ITIL Release, Control, and Validation
Technology and implementation considerations surrounding ITIL Release, Control, and Validation
Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
Upcoming Dates and Locations
Guaranteed To Run
May 22, 2017 – May 26, 2017    10:00am – 6:00pm Live Online
10:00am – 6:00pm
Course Outline

1. Introduction and Service Management as a Practice

2. Change Management

3. Service Asset and Configuration Management

4. Release and Deployment Management

5. Service Validation and Testing

6. Request Fulfillment

7. Service Evaluation

8. Knowledge Management

9. Technology and Implementation Considerations

10. Exam Preparation/Mock Exam

11. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • ITIL Foundation Certification (required)
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publications Service Strategy (ISBN 10: 0113310455), Service Design (ISBN 10: 0113310471), and Service Transition (ISBN 10: 0113310487) and complete at least 12 hours of personal study

Yes, this course looks perfect for my needs!