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ITIL Service Design Lifecycle


3 Days
Classroom Session   |  
3 Days
Live Online

Expertise Level: Intermediate
Certification
Classroom Registration Fees
Individual:
$2395.00
Live Online Registration
Live Online:
$2395.00
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Overview

In this ITIL training course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.

Service Management as a practice and Service Design principles, purpose, and objective
How all Service Design processes interact with other Service Lifecycle processes
The sub-processes, activities, methods, and functions used in each of the Service Design processes
Roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
How to measure Service Design performance
Technology and implementation requirements in support of Service Design
Challenges, critical success factors, and risks related with Service Design
Upcoming Dates and Locations
Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

1. Introduction to Service Design 2. Service Design Principles 3. Service Design Processes 4. Service Design Technology-Related Activities 5. Organizing for Service Design 6. Consideration of Technology 7. Implementation and Improvement of Service Design 8. Exam Preparation/Mock Exam 9. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Pre-Requisites
  • The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to customerservice@aspeinc.com, or call 877-800-5221.
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Design (ISBN 10: 0113310471) and complete at least 21 hours of personal study

Yes, this course looks perfect for my needs!