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ITIL Service Operation

3 Days
Classroom Session

Expertise Level: Intermediate
Classroom Registration Fees
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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In this ITIL training course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. You'll focus on Service Operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course uses an engaging case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course.

Importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
How all processes in ITIL Service Operations interact with other Service Lifecycle processes
Sub-processes, activities, methods, and functions used in each of the ITIL Service Operation processes
Roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
How to measure ITIL Service Operations
Technology and implementation considerations surrounding ITIL Service Operation
Challenges, critical success factors, and risks associated with ITIL Service Operation
Upcoming Dates and Locations
Guaranteed To Run
May 15, 2017 – May 17, 2017    10:00am – 6:00pm Live Online
10:00am – 6:00pm
Course Outline

1. Introduction and Service Operation as a Practice

2. Service Operation Principles

3. Service Operation Processes

4. Common Service Operation Activities

5. Organizing Service Operation

6. Technology Considerations

7. Implementation Considerations

8. Challenges, Critical Success Factors, and Risks

9. Exam Preparation/Mock Exam

10. Exam

Who should attend

This ITIL training course is useful for IT operations, technical, or IT management personnel requiring more information about ITIL best practices. Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT will also benefit from this course.

  • Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Operation (ISBN 10: 0113310463) and complete at least 21 hours of personal study

Yes, this course looks perfect for my needs!