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ITIL Service Strategy

3 Days
Classroom Session

Expertise Level: Intermediate
Classroom Registration Fees
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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In this ITIL training course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.

Service Management as a practice and Service Strategy principles, purpose, and objective
How all Service Strategy processes interact with other Service Lifecycle processes
Activities, methods, and functions used in each of the Service Strategy processes
Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
How to measure Service Strategy performance
Technology and implementation requirements in support of Service Strategy
Challenges, critical success factors, and risks related with Service Strategy
Upcoming Dates and Locations
Guaranteed To Run
Jun 5, 2017 – Jun 7, 2017    10:00am – 6:00pm Live Online
10:00am – 6:00pm
Course Outline

1. Introduction and Service Strategy Principles

2. Defining Services and Market Spaces

3. Conducting Strategic Assessments

4. Financial Management

5. Service Portfolio Management

6. Managing Demand

7. Driving Strategy through the Service Lifecycle

8. Critical Success Factors and Risks

9. Exam Preparation/Mock Exam

10. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • ITIL Foundation Certification (required)
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Strategy (ISBN 10: 0113310455) and complete at least 21 hours of personal study

Yes, this course looks perfect for my needs!