This course can be tailored to your needs for private, onsite delivery at your location.
IIBA (CDU)
ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.
PMI (PDU)
Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.
OS X Yosemite Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Yosemite.
This course is designed to give students a tour of the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.
- Upcoming Dates and Locations
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All Live Online times are listed in Eastern Time Guaranteed To Run
- Course Outline
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Part 1: Installation and Configuration
- Install OS X Yosemite
- Setup and configuration
- OS X recovery
- OS X software updates
Part 2: Bootstrapping Amazon EC2 Instances with AWS CloudFormation
- User accounts
- User home folders
- System security
- Keychain management
Part 3: File Systems(AMI)
- File systems and storage
- FileVault 2
- Permissions and sharing
- File system troubleshooting
Part 4: Data Management
- Hidden items and shortcuts
- System resources
- Metadata and Spotlight
- File archives
- Time Machine
Part 5: Applications and Processes
- Application installation
- Document management
- Application management and troubleshooting
Part 6: Network Configuration
- Network essentials
- Advanced network configuration
- Network troubleshooting
Part 7: Network Services
- Network services
- Host sharing and personal firewall
Part 8: System Management
- Peripherals and drivers
- Print and scan
- System troubleshooting
In-Class Exercises:
Exercise 1:- Install OS X
Exercise 2:
- Configure a New OS X System for Exercises
- Examine System Preferences
- Download the Student Materials in a Classroom
- Install a Configuration Profile
- Examine System Information
Exercise 3:
- Use OS X Recovery
Exercise 4:
- Manually Install Updates in a Classroom
- Use Automatic Software Update
Exercise 5:
- Manage User Accounts
- Create a Managed User Account
Exercise 6:
- Restore a Deleted User Account
Exercise 7:
- Reset Account Passwords in OS X Recovery
- Reset Account Passwords
- Synchronize Keychain Passwords
Exercise 8:
- Manage Keychains
- Use iCloud Keychain
Exercise 9:
- Repartition a Disk Dynamically
- Erase and Partition a Disk
- Examine Disk Ejection
- Encrypt a Volume
- Securely Erase Disk Data
Exercise 10:
- Turn On FileVault
- Restart a FileVault-Protected System
- Use a FileVault Recovery Key
- Turn Off FileVault
Exercise 11:
- Create Items With Default Permissions
- Test Permissions Changes
Exercise 12:
- Examine Local Storage
Exercise 13:
- Navigate Hidden Items
Exercise 14:
- Manage Font Resources
Exercise 15:
- Examine File Metadata
Exercise 16:
- Configure Time Machine
- Restore Using Time Machine
Exercise 17:
- Use the Mac App Store
- Use an Installer Package
- Use a Drag-and-Drop Install
- Remove Applications
Exercise 18:
- Use Auto Save and Versions
- Store Documents in iCloud
Exercise 19:
- Force Applications to Quit
- Troubleshoot Preferences
- Examine Application Diagnostics
Exercise 20:
- Connect to a Wi-Fi Network
- Monitor Network Connectivity
Exercise 21:
- Configure Network Locations
- Configure Network Service Order
Exercise 22:
- Network Troubleshooting
Exercise 23:
- Configure a Network Service Account
- Use File Sharing Services
- Troubleshoot Network Services
Exercise 24:
- Use Host-Sharing Services
- Configure The Personal Firewall
Exercise 25:
- Examine Peripherals via System Information
Exercise 26:
- Configure Printing
- Manage Printing
- Troubleshoot the Printing System
Exercise 27:
- Examine System Startup
- Use Single-User Mode
- Troubleshoot a Corrupt Startup Item
- Who should attend
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- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Mac computers
- Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs
- Pre-Requisites
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Knowledge of OS X and basic computer navigation
Computer Labs Needed/Technical Specs:
- Mac 2010 and above per student
- Apple Airport Extreme
- Internet connection