Guarantee & Policies

Course registration info, our commitment to your privacy, and general terms and conditions

Course registration information:

All courses carry ASPE’s Guarantee of 100% Satisfaction: 
ASPE provides an unsurpassed training experience. If for any reason you are not satisfied with the program, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice.

Payment Policy:
Payment is required at time of registration. Approved forms of payment include a company purchase order, prepaid TAP account or credit card. We accept Visa, MasterCard, American Express, and Discover.

Courses are available as onsite training: 
All courses are available as onsite training at your location. On-site options can be very cost effective. Learn more about onsite training.

Course Hours: 
This course begins promptly at 8:30 AM and ends at 4:30 PM, unless otherwise noted on the course page or in email notifications. Please arrive at 8:00 AM on the first morning of class to sign-in and meet your fellow attendees.

Shipping of Course Materials:
In an effort to reduce paper waste, course materials for live-online sessions will be digital. You will recieve information on how to obtain your course materials in your confirmation email.

Substitution & Cancellation Policy: 
If a change needs to be made to your public course registration (cancel, transfer, or substitution) ASPE must receive written notice via email at customerservice@aspeinc.com or fax at 919-816-1710. If a cancel or transfer request is made less than 15 business days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If a student substitution is made for a live, online session and any hard-copy materials have been provided to the initial student, it is the responsibility of the client to pass along those materials to the new attendee. If ASPE is forced to cancel a course for any reason, liability is limited to the registration fee only. If you have questions or concerns, please contact customerservice@aspeinc.com or call 877-800-5221.

In certain situations, ASPE may not have the required enrollment to hold a course as scheduled. We do our best to confirm every class, but our main mission is to provide students with the skills and knowledge to have a positive impact on their work performance. Based on this, should there be a cancellation for a class you are enrolled in, ASPE will proactively automatically enroll you into the next available live, online session of the same course to provide you with the knowledge you originally needed. You will be notified during this process and have the ability to work with an ASPE representative regarding alternate options if you are unable to attend the new session.

Substitution & Cancellation Policy (PMP Boot Camp): 
If you are unable to attend your scheduled training class, please contact us directly at 877-800-5221. We require a 16 calendar day notice to reschedule or to cancel any registration (and receive refund for payment). Failure to provide the required notification will result in a 100% charge of the course fee. If a student does not attend a scheduled course without prior notification, or contacts us to cancel within the notification window, the student will have the option to pay a $200 reschedule fee to attend one of the live, online sessions of the PMP Boot Camp. Within the notification period, only student substitutions will be permitted.

Hotel Reservations: 
ASPE does not set aside a block of rooms for class participants. If you wish to book a sleeping room please contact ASPE for the best hotel options or recommendations. For directions to the course location please call ASPE or you may also contact the training center or hotel directly.

Professional Development Training Package Pricing Details:  

  1. Applies to new registrations only. 
  2. Any combination of registrants may attend. 
  3. Courses must be completed within 12 months of purchasing your Professional Development Training Package Pricing.
  4. Full payment is due at the time of registration.
  5. Must be pre-paid with a purchase order, credit card, or company check.
  6. Offer is non-refundable.
  7. Customers may also purchase an additional package to redeem unused credits.

Discounts are based upon funds committed. Professional Development Training Package Pricing funds may be used to purchase any courses or products offered by ASPE. Some courses and programs may be excluded from discounts (including, but not limited to, select Reseller courses). Only one discount may apply per eligible course. No other promotions, prepayment plans, discount programs, certification packages or savings programs shall apply to the purchase of discounted courses under the Professional Development Training Package Pricing. ASPE reserves the right to exclude future courses and/or programs from the discounts.

 

ASPE and Your Privacy

This is the website of ASPE-SDLC, the systems development training division of ASPE, Inc.

What We Collect
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address of the visitor. We do collect the e-mail addresses of those who communicate with us via e-mail, as well as those who join our mailing list, complete web forms requesting information, and those who attend or purchase one of our courses. We also collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g. credit card number and billing address).

The information we collect is used to improve the content of our website, used to customize the content and/or layout of our webpage for each individual visitor, used to notify consumers about updates to our website, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website. 

Cookies
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site . 

Email
The email addresses that we collect are used to communicate special offers and discounts. We typically send an email to our contacts about every 2 weeks. You can access your information from the Manage Preferences link in the emails you receive to update your contact info and preferences about the types of emails you receive. If you do not want to receive e-mails from us after your email address has been collected, please use the unsubscribe link in the email message to unsubscribe yourself from the email database. You can also let us know your request to be unsubscribed by sending us e-mail at unsubscribe@aspeinc.com, calling us at the above telephone number, or by writing to us at the above address.

From time to time, we may make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by updating your preferences in the email database, calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Postal Addresses
If you supply us with your postal address you may receive periodic mailings from us with information on new products and services or upcoming events in your area. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Based on the lag time of the mail system, mailings are often done weeks in advance, so you may receive a few mailings after your request is provided. We will do everything in our power to limit this as much as possible.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Telephone Numbers
Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding new products and services or upcoming events in your area. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Ad Servers
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address. 

Customer Access to Information
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, or writing to us at the above address.Consumers can have this information corrected by communicating the correct information to us through those same channels. 

Security
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

If your need is urgent, you may call customer service toll-free at 877-800-5221, between the hours of 8 am to 7 pm EST, Monday through Friday.