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Business Analyst Fundamentals eLearning

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Self-Paced Online:
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    8.00 PMP/PgMP Technical PDUs
    8.00 PMI-PBA Technical PDUs


Delays, cancellations and defects in systems development projects stem in large part from our inability to understand project requirements and the environment in which they exist, as well as our inability to communicate those requirements clearly enough to enlist the collaboration and commitment of stakeholders. In Business Analyst Fundamentals, you will learn key communication skills, interaction techniques, and problem solving skills required to leverage your IT and business knowledge to effectively understand, document, and present the requirements that define a project's scope. This indispensable course solidifies the foundations of business analysis and equips business analysts with the critical thinking, analytical skills, and necessary people skills to thrive in their roles and add measurable value to every project.

This self-paced Business Analyst eLearning course will give you experience with proven techniques for discovering, understanding, and documenting the business environment; understanding and depicting project scope; identifying, documenting, and confirming business objectives; modeling current and desired business processes; and communicating all of these expertly to colleagues, sponsors, and business customers. Lively lectures combined with insightful demonstrations and realistic practice exercises provide you with the competence and confidence to improve project outcomes through better project scope and business requirements definition.

To view the live version of this Business Analyst Fundamentals course, click here.

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Course Outline

This e-Learning course has an ongoing case study that is intertwined throughout to give you hands-on application of the learning.

Module 1: Communication

  1. Exercise: What’s My Communication Style (Self-Assessment)
  2. Overview of Communication Styles
    • Sensing
    • Intuitive
    • Feeling
    • Thinker
  3. Knowledge Check Quiz

Module 2: The Business Analysis Profession

  1. The Role of the Business Analyst
    • The Business Analysis Body of Knowledge (BABOK)
    • Understanding the Role
    • Underlying Competencies
    • Important Skills for Performing BA Tasks
  2. Knowledge Check Quiz

Module 3: Communication Skills - Eliciting Information from Stakeholders

  1. Elicitation
    • Oral Communication
    • Definition of Elicitation
    • Best practices for Eliciting Requirements
    • Effective Types of Questions for eEiciting Requirements
  2. Knowledge Check Quiz

Module 4: Communication Skills - Clarifying Stakeholder Contributions and Validating Information

  1. Three Critical Communication Skills
    • Eliciting information from Stakeholders
    • Clarifying Stakeholder Contributions
    • Validating Information
  2. Knowledge Check Quiz

 Module 5: Analytical Thinking and Problem Solving

  1. Problem Solving and Solution Validation
    • Using Core Knowledge: Research, Data Gathering, Structured Techniques
    • Tools for Problem Solving
    • Measuring and Defining a Problem
    • Determining Root Cause
    • How to Develop, Implement and Validate Solutions
  2. Knowledge Check Quiz

Module 6: Interaction Skills for Business Analysis

  1. Interaction Skills
    • Seek Understanding Among Stakeholders
    • Negotiating and Getting to Win-Win Outcomes
    • Motivating and Influencing Stakeholder
    • Understanding How Teams Form, Function and Progress
    • Recognizing Conflicting and Facilitating Resolution
  2. Knowledge Check Quiz

Module 7:  Business and IT Knowledge

  1. Business Domain vs. IT Domain
    • What is a Domain?
    • Business Domain vs. IT Domain
    • A Business Analyst’s Focus in Each Domain
  2. Knowledge Check Quiz

Module 8:  Enterprise Analysis

  1. Enterprise Analysis
    • How BA’s Can Be Used to Identify Business Problems or Opportunities
    • BA’s Influence in Project Success
    • Additional Assistance BA’s Can Provide
  2. Knowledge Check Quiz

Module 9:  Project Initiation and Analysis

  1. Projects
    • What Information is Included in a Project Request
    • Identifying Stakeholders
    • Stakeholder vs. Actor
    • Knowledge Check Quiz
  • Module 10:  Project Initiation and Analysis

  1. Systems
    • Make Up of a System and Investigational Procedures
    • Interaction Between Systems and Actors
    • Building a Context Diagram to Evaluate System Activity
  2. Knowledge Check Quiz

Module 11:  Project Initiation and Analysis

  1. Processes
    • Identify the Processes of the System
    • Building a Process List
    • Using Existing Documentation to Model Processes
  2. Knowledge Check Quiz

Module 12:  Requirements Analysis

  1. What is Requirements Analysis?
    • Structuring Requirements
    • Categorizing Requirements
  • Knowledge Check Quiz

Module 13:  Requirements Analysis, continued

  1. Writing Requirements
    • Ensuring Requirements Confirm to Quality Guidelines
    • Using Informal Reviews to Improve Quality
    • Validate Requirements with Stakeholders
  2. Knowledge Check Quiz

Module 14:  Requirements Communication

  1. Requirements Communication
    • Importance Requirement Communication Throughout a Project
    • Create simple Communication Plan
    • Using Both Formal and Informal Communication
  2. Knowledge Check Quiz

 Module 15: Solution Assessment and Validation

  1. Ensure Solutions Meet Business Needs
  2. Facilitating Successful Solution Implementation
  3. Solution Components
  4. How BA’s Can Contribute to an Assessment of Project Success
  5. Knowledge Check Quiz
Who should attend

This Business Analyst eLearning course is perfect for you if you are a:

  • Business customer, user or partner
  • Business Analyst
  • Business Systems Analyst
  • Systems Analyst
  • Project Manager
  • Systems Architect or Designer
  • Systems or Application Developer
  • QA Professional
  • Systems Tester
  • Leader of Systems projects or teams
  • Anyone wanting to enhance his/her business analysis skills