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Certified ScrumMaster Workshop (CSM)

2 Days Classroom Session
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This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.

This course offers 14.00 IIBA CDUs.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    11.00 PMP/PgMP Technical PDUs
    11.00 PMI-ACP Technical PDUs
    1.00 PMI-RMP Technical PDUs
    1.50 PMI-SP Technical PDUs
    2.00 PMI Strategic PDUs
    2.00 PMI Leadership PDUs


Beginning with the history of agile development and moving through the disciplines promoted by Scrum, this Scrum Master (CSM) training course will give you a comprehensive understanding of the Scrum methodology while specifically reviewing the behaviors expected of a Scrum Master. This 2–day Certified Scrum Master training course is suitable for those practicing or looking to practice the art of the Scrum Master, but is highly valuable for anyone involved in Scrum (Managers, Team Members, Product Managers, etc.).

Even projects that have solid, well–defined project plans encounter some degree of change and waste. Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement. Moreover, projects that begin with changing or unclear requirements make it difficult to even establish project expectations. Scrum is the agile development process that allows teams to deliver usable software periodically throughout the life of the project, evolving with new requirements as the project proceeds.

*Please note, if you are taking this class as part of the St. Louis University Certificate requirements, there is a $500 fee to claim your certificate once you have completed ALL requirements.

The details on Scrum roles: Team Member, Product Owner, Scrum Master
How to gain an understanding of the foundational/critical concepts of Scrum with our Certified Scrum Trainer® instructional program
How to apply empirical thinking to your project work
How a team's productivity can be adjusted to account for its composition
How to appreciate the importance of organizational agreement on software readiness
Why the Scrum Master role can be the most satisfying as well as the most difficult job on a project
How conflict resolution plays a critical role in Scrum
How to work on a real-world Scrum project live in the classroom
How to practice and utilize the Scrum Framework
How to know when software is "Done" under Scrum
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run
Jan 17, 2019 – Jan 18, 2019    8:30am – 5:00pm New Orleans, Louisiana

Crowne Plaza New Orleans - Airport
2829 Williams Blvd.
Kenner, LA 70062
United States

Jan 18, 2019 – Jan 19, 2019    8:30am – 5:00pm Columbus, Ohio

Staybridge Suites-OSU
3121 Olentangy River Rd.
Columbus, OH 43202
United States

Jan 21, 2019 – Jan 22, 2019    8:30am – 5:00pm Portland, Oregon

Doubletree Portland Downtown
1000 NE Multnomah
Portland, OR 97232
United States

Jan 22, 2019 – Jan 23, 2019    8:30am – 5:00pm Columbus, Ohio

The Fawcett Center
2400 Olentangy River Rd
Columbus, OH 43210
United States

Jan 22, 2019 – Jan 23, 2019    8:30am – 5:00pm Kansas City, Missouri

Centriq Training
1740 W 92nd Street
Kansas City, MO 64114
United States

Jan 28, 2019 – Jan 29, 2019    8:30am – 5:00pm Memphis, Tennessee

Homewood Suites by Hilton Southwind - Hacks Cros
3583 Hacks Cross Rd
Memphis, TN 38125
United States

Jan 28, 2019 – Jan 29, 2019    8:30am – 5:00pm Los Angeles, California

Please call ASPE for location details
at 1-877-800-5221
Los Angeles, CA 90001
United States

Jan 28, 2019 – Jan 29, 2019    8:30am – 5:00pm Madison, Wisconsin

Hyatt Place Madison Downtown
333 West Washington Ave
Madison, WI 53703
United States

Jan 28, 2019 – Jan 29, 2019    8:30am – 5:00pm Orlando, Florida

Please call ASPE for location details
at 1-877-800-5221
Orlando, FL 32801
United States

Jan 28, 2019 – Jan 29, 2019    8:30am – 5:00pm Ottawa, Ontario

Learning Tree Education and AnyWare Centre - IT Training in Ottawa
Place Bell, 2300, Elgin St
Ottawa ON K2P 2N8

Jan 28, 2019 – Jan 29, 2019    9:00am – 5:00pm Houston, Texas

Please call ASPE for location details
at 1-877-800-5221
Houston, TX 77001
United States

Jan 29, 2019 – Jan 30, 2019    8:30am – 5:00pm Nashville, Tennessee

Homewood Suites Brentwood
5107 Peter Taylor Park
Nashville, TN 37207
United States

Jan 30, 2019 – Jan 31, 2019    8:30am – 5:00pm New York, New York

Please call ASPE for location details
at 1-877-800-5221
New York, NY 10001
United States

Feb 4, 2019 – Feb 5, 2019    8:30am – 5:00pm Salt Lake City, Utah

Holiday Inn Express & Suites Salt Lake City South-Murray
5429 South Commerce Drive
Salt Lake City, UT 84107
United States

Feb 4, 2019 – Feb 5, 2019    8:30am – 5:00pm Seattle, Washington

Best Western Executive Inn
200 Taylor Ave N
Seattle, WA 98109
United States

Feb 5, 2019 – Feb 6, 2019    8:30am – 5:00pm Dallas, Texas

Hyatt House Dallas/Addison,
4900 Edwin Lewis Dr
Addison, TX 75001
United States

Feb 11, 2019 – Feb 12, 2019    8:30am – 5:00pm Atlanta, Georgia

Hampton Inn & Suites Atlanta-Galleria
2733 Circle 75 Pkwy
Atlanta, GA 30339
United States

Feb 14, 2019 – Feb 15, 2019    8:30am – 5:00pm Pittsburgh, Pennsylvania

Hilton Garden Inn Pittsburgh University Place
3454 Forbes Avenue
Pittsburgh, PA 15213
United States

Feb 18, 2019 – Feb 19, 2019    8:30am – 5:00pm Chicago, Illinois

DePaul University - Loop Campus
25 East Jackson Boulevard
Chicago, IL 60604
United States

Feb 18, 2019 – Feb 19, 2019    8:30am – 5:00pm Jacksonville, Florida

Holiday Inn Express & Suites Jacksonville
4675 Salisbury Road South
Jacksonville, FL 32256
United States

Course Outline

Agile Thinking

In order for us to understand the benefits of Scrum and the nuances behind its framework, we begin with the history of agile methods and how relatively new thoughts in software development have brought us to Scrum.

    • How manufacturing has influenced software development
    • The origins of agile thinking
    • The Agile Manifesto
    • The complexity of projects
    • Theoretical Vs. Empirical processes overview
    • The “Iron Triangle” of Project Management

Exercise: The “Art of the Possible.”  This is an opportunity to understand how small changes in behavior can have a large impact on productivity. This also turns our thinking towards new ideas and a willingness to change for the better.

The Scrum Framework

Here we’ll ensure that we’re all working from the same foundational concepts that make up the Scrum Framework.

    • The different Scrum roles
    • Chickens and Pigs
    • Iterative Development vs. Waterfall
    • Self-Management concepts
    • Full disclosure and visibility
    • The Scrum Framework Overview

Exercise: The 59-minute Scrum Simulation.  This popular exposure to Scrum asks us to work on a short project that lasts for just 59 minutes!  We’ll walk through all of the key steps under the Scrum framework as we work in project teams to deliver a new product.

Implementation Considerations

Moving beyond Scrum’s foundational concepts, we’ll use this time to dig deeper into the basics of implementing Scrum. We’ll also use this time to begin a discussion of integrity in the marketplace and how this relates to software quality.

    • Traditional vs. Agile methods overview
    • Scrum: The Silver Bullet?
    • The Agile Skeleton
    • A Scrum launch checklist

Scrum Roles

Who are the different players in the Scrum game? We’ll review checklists of role expectations in preparation for further detail later in our session.

    • The Team Member
    • The Product Owner
    • The Scrum Master

Exercise: Understanding customer expectations. This exercise is the beginning of an extended exercise involving agile estimating and planning. During this first portion of the exercise, we’ll work with a fictional customer who has a very demanding schedule and understand how our assessment of project work plays a significant role in customer satisfaction.

The Scrum Team Explored

Since the ScrumMaster is looking to protect the productivity of the team, we must investigate team behaviors so we can be prepared for the various behaviors exhibited by teams of different compositions. We’ll also take a look at some Scrum Team variants.

    • The Agile Heart
    • Bruce Tuckman’s team life cycle
    • Patrick Lencioni’s Five Dysfunctions of a Team
    • Team ground rules
    • Getting Human Resources involved
    • The impact of project switching
    • The Scrum of Scrums
    • Large Scale Scrum (LeSS)
    • The importance of knowing when software is “done”
    • Dispersed team consideration

Agile Estimating and Planning

Although Agile Estimating and Planning is an art unto itself, the concepts behind this method fit very well with the Scrum methodology an agile alternative to traditional estimating and planning. We’ll break into project teams that will work through decomposition and estimation of project work, and then plan out the project through delivery.

    • Product Backlog Features
    • Relative Weighted Prioritization
    • User Stories
    • Relative Effort
    • Velocity
    • Planning Poker and Story Points
    • Projecting a Schedule
    • Why Plan in an Agile Environment?

The Product Owner:

The driving force behind implementing Scrum is to obtain results, usually measured in terms of return on investment or value. How can we help ensure that we allow for project work to provide the best value for our customers and our organization? We’ll take a look at different factors that impact our ability to maximize returns.

    • The Priority Guide
    • Product Backlog Refactoring
    • Release Management

The ScrumMaster Explored

It’s easy to read about the role of the ScrumMaster and gain a better understanding of their responsibilities. The difficulty comes in the actual implementation. Being a ScrumMaster is a hard job, and we’ll talk about the characteristics of a good ScrumMaster that go beyond a simple job description.

    • The ScrumMaster Aura
    • Characteristics of a ScrumMaster Candidate
    • The Difficulties of Being a ScrumMaster
    • A Day in the Life of a ScrumMaster
    • The Importance of Listening
    • Common Sense

Closing Topics

We’ll wrap up with direction on where to go next with your Scrum experience, some recommended reading, Scrum reference sites, and our graduation ceremony.

Meetings and Artifacts Reference Material.

While most of this material was discussed in previous portions of class, more detailed documentation is included here for future reference.

    • A Chart of Scrum Meetings
    • The Product Backlog
    • Sprint Planning
    • The Sprint Backlog
    • The Sprint
    • The Daily Scrum
    • The Sprint Review
    • Why Plan?
    • The Ideal Team Day
    • Scrum Tools
Who should attend

This Scrum Master (CSM) certification program was developed for any professional who is currently involved in or will become involved in the running of Scrum projects.

Current Scrum Team Members not certified, including:

  • Business customer, user or partner
  • Product Owners
  • Team Members
  • Acting ScrumMasters who currently are not scrum certified

Positions within organizations that are interested in moving to Scrum, including:

  • Project Manager
  • Project lead
  • Project sponsors
  • IT Manager/Directors
  • Business Analyst
  • Developers/Programmers

Although it is not mandatory, students who have completed the self-paced Foundations of Agile eLearning course have found it very helpful when completing this course.

Download the brochure