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Effective User Acceptance Testing

1 Day Classroom Session   |  
2 Days Live Online
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This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.


Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do. While the requirements are intended to say precisely what is needed, software can comply with every letter of the documented requirements and still be inappropriate for use in the real world. User Acceptance Testing (also known as UAT) prevents these unhappy surprises by ensuring that people have real knowledge of how the software will be used evaluate it against the actual business needs before it is ever deployed.

This UAT training course will guide you in making User Acceptance Testing truly effective on your projects. It will identify the people who should be involved, the things those people should be doing, and when and how those activities should be done. If you are a member of a development team, this course will help you to make the best possible use of UAT in your development projects. If you are a Customer or End User, it will equip you to be an effective User Acceptance Tester.

Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run
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Nov 16, 2020 – Nov 17, 2020    12:00pm – 4:30pm Live Online Register
Dec 7, 2020 – Dec 8, 2020    12:00pm – 4:30pm Live Online Register
Feb 19, 2021 – Feb 20, 2021    12:00pm – 4:30pm Live Online Register
Apr 22, 2021 – Apr 23, 2021    12:00pm – 4:30pm Live Online Register
Jun 21, 2021 – Jun 22, 2021    12:00pm – 4:30pm Live Online Register
Aug 10, 2021 – Aug 11, 2021    12:00pm – 4:30pm Live Online Register
Oct 5, 2021 – Oct 6, 2021    12:00pm – 4:30pm Live Online Register
Dec 7, 2021 – Dec 8, 2021    12:00pm – 4:30pm Live Online Register
Course Outline

Part 1: What UAT Is and Is Not

  • We will begin by describing how UAT differs from other software testing and how it fits into various software development lifecycles (including Waterfall and Agile). Along the way, we'll define a variety of key terms and identify the players.

Part 2: Understanding the Business Need

  • Business Need has many dimensions from correct computations to ease of use. We will explore each of those dimensions so you can ensure that your UAT addresses each of them in an appropriate way.

Part 3: What Could Go Wrong?

  • Of all the things we could test, which should we focus on? We will apply Risk-Based testing to focus our UAT where it will be most valuable.

Part 4: "U" is for User

  • Effective UAT includes testing from the standpoint of all of the users (both active and passive ones). We will discuss ways to identify all of the users and ensure that their viewpoints are included in our UAT.

Part 5: Incremental UAT

  • UAT is usually the final gate before deployment, but any problems found at that point in the project can be costly and time-consuming to correct. So we will introduce an incremental approach to UAT that can be integrated into any software development lifecycle (even Waterfall). This incremental approach enables you to identify issues earlier (when they are easier to fix), and reduces the likelihood of unpleasant surprises at the project's end.

Part 6: Preparing Test Data

  • Good tests require appropriate test data. We will discuss how to identify and prepare test data that will enable good Acceptance Testing. Along the way we will discuss the limitations, dangers and (in some cases) illegality of using production data for testing, and we will look at options for addressing those issues.

Part 7: The Acceptance Test Plan

  • As the old adage says, "Fail to plan; plan to fail." The plans for UAT will be different from those for other testing activities. We will provide guidance for UAT plans, including how to find the "sweet spot" of providing enough guidance to ensure effective and repeatable tests, while enabling the testers to exercise the system as they will use it after it is deployed.

Part 8: Performing UAT

  • Testing is more than just using a computer. We will provide guidance for how Acceptance Testers should operate while performing UAT. We will discuss following UAT plans as well as going beyond them to explore how the system works. We will also discuss evaluating test results, reporting issues and raising questions.

Part 9: "A" is For Acceptance

  • We will finish with a discussion of deciding if the system is acceptable or not. We will explore this both from each tester's perspective, and for UAT as a whole. Along the way, we will talk about "minor" defects, unresolved issues, and what it means for the system to be "good enough" in a particular context.
Who should attend

This software testing training course has been designed for business managers and system users responsible for conducting user acceptance testing of systems they must depend on, as well as for system and project managers, analysts, developers, quality/testing professionals, and auditors.

  • End Users - To equip you to perform Acceptance Testing
  • Customers - To enable you to formalize your acceptance of software systems
  • Product Owners on Agile teams - To fortify your Sprint Reviews
  • Project Managers - To enable you to make the best use of UAT in your projects
  • Business Analysts - To prepare you to plan for and collaborate with UAT
  • Software Testers - To enable you to participate in and support UAT

Although it is not mandatory, students who have completed the self-paced Agile Testing eLearning course have found it very helpful when completing this course.