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Establishing and Maintaining a BA Center of Excellence (BACOE)

2 Days Classroom Session   |  
3 Days Live Online
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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.

This course offers 14.00 IIBA CDUs.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.


Many companies today are realizing the benefits of a streamlined and efficient Requirements Engineering process. Project problems have plagued companies worldwide for decades. Many projects are over budget, behind schedule and implemented with poor quality. As companies struggle to figure out why, many have discovered a consistent trend: Projects struggle or fail because of poorly defined and misunderstood requirements. As companies continue to improve their project delivery processes, many are focusing on improving Requirements Engineering activities and adding more Business Analysts.  

BA Centers of Excellence are emerging as a vital strategic asset to implement and manage best practices within an organization to elicit, analyze, validate and document requirements. With the number of Business Analysts increasing, so is the potential for inconsistency and poor requirements quality. Companies might be faced with questions such as: How can Requirements Engineering be streamlined and implemented consistently? How will Business Analysts be coached, trained, and mentored? How will Business Analysts know which process to follow and which templates to use? How will executive management know that the increased focus on Requirements Engineering is having the positive effect on project delivery they were hoping for? The answer to all of these questions is the same: The Business Analyst Center of Excellence. The creation of a BACOE is an indication that the organization is ready for a higher level of requirements engineering maturity, which will overall decrease the risk of projects that end up over budget, behind schedule and are of poor quality. Please join us to learn more! 

What You'll Learn:

Save time and money on your projects while improving quality and customer satisfaction.
How an effective Business Analyst Center of Excellence impacts the bottom line of an organization.
Look at an industry leading, best-practice Business Analyst Center of Excellence and receive numerous creative tips and tricks for implementing one.
Market and sell the benefits of the Business Analyst Center of Excellence and Requirements Engineering within your organization.
Create Business Analyst 'All-Stars' who are highly motivated to consistently deliver success on projects at all times.
Identify the different roles and skill sets needed to effectively create and sustain an effective BACOE.
Identify training needs for each Business Analyst so they stay in tune with industry best practices and continuously improve their skill set.
Effectively manage organizational change. It's not easy. We'll give you tricks to do it better than ever.
Effectively manage stakeholder expectations. Keep them as happy as possible, as much as possible. No more misunderstandings or surprises.
Establish mechanisms for ongoing process improvement, and how to build lessons learned into the BACOE.
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run
Request a quote for private onsite training Request
Nov 2, 2020 – Nov 4, 2020    12:00pm – 4:30pm Live Online Register
Feb 16, 2021 – Feb 18, 2021    12:00pm – 4:30pm Live Online Register
May 10, 2021 – May 12, 2021    12:00pm – 4:30pm Live Online Register
Aug 3, 2021 – Aug 5, 2021    12:00pm – 4:30pm Live Online Register
Dec 14, 2021 – Dec 16, 2021    12:00pm – 4:30pm Live Online Register
Course Outline

Part 1: Business Analyst Center Of Excellence (BACOE) - What Is It?

  1. What is a BACOE?
    • Business and Technology Alignment
      • Enterprise Planning
      • Program Planning
      • Business Relationship Management
    • Structure
      • People
      • Process
      • Templates
      • Checklists
    • Process Improvement
      • Mentoring
      • Training
      • Support
      • Ongoing Process Improvement
    • Quality Assurance
      • Quality Inspections
      • Quality Controls
  2. BACOE vs. PMO (Project Management Office)
    • Similarities
    • Differences
    • Interdependencies

Part 2: Benedits of a Business Analyst Center of Excellence

  1. Consistency in Requirements Engineering
    • Process
    • Templates
    • Checklists
  2. Repeatable Processes
    • Efficient Process
    • Effective Process
    • Ongoing Process Improvement
  3. Improced Performance
    • Of the Business Analyst
    • Of the Project Manager
    • Of the Project Team
    • Of the Business
    • Of the Organization
  4. Save Time, Reduce Costs, Improve Quality
    • More Realistic Schedule Estimates
    • More Realistic Cost Estimates
    • Higher Level of Quality
    • Improved Stakeholder Satisfaction
    • Improved Morale
    • Higher Quality Work Force
    • More Projects Completed Annually
    • Project Aligned with Coporate Goals and Strategies
  5. Sell the Value of Business Analysis to Your Organization
    • Why requirements engineering is critical to project success
    • Why a great Business Analyst could be your new best friend
    • Why a project should progress only when the most critical requirements are clearly understood

Part 3: Establishing a Business Analyst Center of Excellence

  1. Roles
    • BACOE Management
    • Senior Business Analyst
    • Business Analyst
    • Process Analyst
    • Documentation Specialist
  2. Create Common Processes
    • Requirements Development Processes
      • Requirements Elicitation
      • Requirements Analysis
      • Requirements Specification Creation
      • Requirements Validation
    • Requirements Management Processes
      • Requirements Change Management
      • Requirements Traceability
      • Requirements Tracking
  3. Create Common Templates
    • Requirements Traceability Matrix
    • Requirements Change Request Form
    • Requirements Responsibility Chart (RACI)
    • Requirements Gathering Tools
  4. Create Checklists
    • What is Required
    • What is Recommended
  5. Create Standards
    • Requirements Gathering Strategy
      • High Level
      • Mid Level
      • Detail
    • Use of KRAC
    • Use of SMART
    • Traceability
    • Requirement Types
    • Other Standards
  6. Create Communication Strategy
    • Identify Who Needs What Information
    • Identify When Information is Needed
    • Identift Appropriate Information
  7. Create Coaching (Mentoring) Stategy
    • Identify Coaching Candidates
    • Identify Coaching Requirements
      • Communication Skills and Styles
      • Problem Solving Skills
      • Facilitation Skills
      • Questioning Skills
      • Documentation Skills
      • Woking with People
      • Managing Stakeholder Expectations
        • The Right Way to Say No
        • Working with Difficult Customers
      • Requirements Tools
      • Requirements Processes
    • Identifying Mentoring Processes
  8. Create Training Strategy
    • Identify Training Requirements
    • Identify Goals of Training
    • Identify Source for Training
    • Create Training Schedule
  9. Create Requirements Engineering Process Improvement Plan
    • Identify Methods for Ongoing Process Improvement
  10. Create Metrics for Measuring Success and Return on Investment
    • Determine Metrics for Return on Investment (ROI)
      • Time
      • Cost
      • Quality
    • Establish Benchmarks
    • Determine Measurement Strategy
    • Determine Timeline to Measure ROI

Part 4: Implementing a Business Analyst Center of Excellence (BACOE)

  1. Establish Target Start Date
    • Consider Operational Calendar
    • Consider Holiday Schedules
  2. Establish Organizational Structure
    • Identify Leadership Team
    • Map Available Skill Sets to Requied Roles
    • Create or Update Job Descriptions
    • Create Organization Structure
    • Identify Training Requiremenets
    • Complete Training
  3. Communicate to the Organization
    • Identify Affected Areas
    • Schedule Appropriate Communication Mechanisms
    • Distribute Information and Answer Questions
  4. Implement the BACOE Rollout Strategy
    • Change Management
      • Understand the Impact to the Organization
      • Establishing 'Change Agents'
      • Manage Stakeholder Expectations
      • Open Communication
    • Mentoring and Support
      • Ongoing Lessons Learned
      • Becoming the 'Emotionless Business Analyst'
      • Create Business Analyst 'All Stars'
    • Problem Solving
      • Issues
      • Questions
      • Root Cause Analysis
    • Commitment to Ongoing Process Improvement
      • Workgroups
      • Rollout Changes

Part 5: Requirements Risk Management

  1. Planning for Requirements Risk Management
  2. Identifying Requirement Risks
  3. Establishing Requirements Risk Probability and Impact
  4. Creating Risk Response Plans

Part 6: Requirements Quality Assurance

  1. Planning for Requirement Quality Management
    • Confirm Standards
    • Develop Quality Checklist
    • Determine Frequency of Quality Checks
  2. Managing Requirements Quality
    • Validate Process
    • Validate Templates
    • Validate Checklists

Part 7: Measuring Success of a Business Analyst Center of Excellence (BACOE)

  1. Gather Metrics
  2. Compare to Benchmarks
  3. Report on Progress

Part 8: Conclusion

  1. Summarize Important Concepts
  2. Next Steps for You
  3. Contact Us
  4. Evaluation
  5. Thank You
Who should attend

If you, your management, or your organization are currently challenged by inconsistent, missing, or poor requirements, projects that are late or over budget, poor morale, or misunderstood stakeholder expectations, then this course is for you! It's not just for those in trouble. This course can help even the best requirements engineering processes become effective. This course is perfect for:

  • Executives
  • Directors and Managers
  • Program Managers
  • Project Managers
  • Business Analysts
  • Senior Business Analysts
  • Process Analysts
  • Team Leaders, Business Users or Customers
  • Business Liaisons
  • Business Relationship Managers
  • Product Managers/Owners
  • Systems Analysts
  • Test Analysts
  • Functional Analysts
  • Business Systems Analysts
  • Quality Assurance Professionals