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How to Communicate with Diplomacy, Tact and Credibility

2 Days Classroom Session   |  
4 Days Live Online
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Live Online Registration
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Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    12.00 PMI Leadership PDUs


It takes a special set of skills to hear others clearly and respond appropriately when feeling challenged or overwhelmed. Such skills are also necessary for effective collaborations and diplomatic interactions. This interactive seminar will give you valuable insights into your communication style and that of others—and provide you with hands-on skills for productively receiving and transmitting information, ideas, thoughts, feelings and needs.

Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
Respond in a professional manner, even when you’re out of your comfort zone
Strengthen your communication effectiveness with active listening
Elicit cooperation and respect by modeling
Improve your image through the increased self-awareness you’ll gain in this communication skills seminar
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

Course Outline:  (exact course outline to be used for website, marketing materials, etc)

Learning Objectives

• Apply Diplomacy and Tact to Be a Credible and Effective Communicator
• Manage the Impact to Your Image
• Define and Leverage Your Communication Style
• Utilize Effective Communication Skills
• Demonstrate Good Listening Skills

The Importance of Perceptions

• Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
• Describe How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication

Communication Style Differences

• Explain How Style Impacts the Image Others Have of You
• Evaluate the Opportunities and Challenges of Your Style in Working with Others
• Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

• Remove the Roadblocks to Effective Communication
• Explain How to Positively Impact the Visual, Verbal and Vocal Components of Communication
• Describe the Know-Feel-Do Model of Communicating
• Practice Good Communication Skills

Effective Listening Skills

• Identify the Barriers and Obstacles to Effective Listening
• Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact and Credibility

Diplomacy, Tact and Credibility

• Define the Five Actions That Make for Credible Communication
• Recognize How to Utilize Diplomacy and Tact When Communicating with Others
• Apply Diplomacy, Tact and Credibility Skills to Create More Effective Communication

Who should attend

All professionals who want to advance their credibility with diplomatic communication.

Bonus Materials

Suggested Follow-on Course: Professional Skills Boot Camp


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