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ITIL Foundation eLearning

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Self-Paced Online:
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

Request a Private Onsite Price Quote

Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    18.00 PMP/PgMP Technical PDUs


The ITIL Foundation Premium eLearning Course offers scenario‐based training with real‐life connects. Learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend conference sessions hosted by two ITIL Experts, who will explain the foundations of ITIL. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.

This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands‐on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning. This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL. This Premium course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

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How to identify the key principles and concepts of IT Service Management.
How to identify the benefits of implementing ITIL in an organization.
How to identify the Service Management processes and how they map to the Service Lifecycle.
How to identify the basic concepts and definitions related to the Service Lifecycle.
How to identify the activities and roles involved with the Service Lifecycle.
How to identify the relationship of each component of the Service Lifecycle and how they map to other components.
How to identify the factors that affect the effectiveness of the Service Lifecycle.
Course Outline
  1. Service Management as a Practice

  2. Service Lifecycle

  3. Service Strategy

  4. Service Design

  5. Service Transition

  6. Service Operation

  7. Continual Service Improvement

  8. Technology and Architecture

Who should attend

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

Bonus Materials

Learners receive an iVoucher for them to take a webcam-proctored examination after the eLearning course.  The ITIL Foundation examination can be taken from any place where the learner has a webcam.  Once the learner passes the examination, they will earn the certification and receive a digital copy of their ITIL Foundation certificate.

This offer is only valid for individuals paying full price and cannot be combined with other discounts or promotions.


None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.