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ITIL Service Capability: Planning, Protection and Optimization

5 Days Classroom Session   |  
5 Days Live Online
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Group Rate:
(per registrant, 2 or more)
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Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    15.00 PMP/PgMP Technical PDUs
    15.00 PMI Strategic PDUs


In this IT service training course, you will be immersed in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This IT training course is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.

Service Management as a practice and how the processes within Planning, Protection, and Optimization support the Service Lifecycle
Role of Planning, Protection, and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes
Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes
Application of Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence
How to measure Planning, Protection, and Optimization performance
Importance of IT Security and how it supports Planning, Protection, and Optimization
Technology and implementation requirements in support of Planning, Protection, and Optimization
Challenges, critical success factors, and risks related with Planning, Protection, and Optimization
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

1. Introduction

2. Capacity Management

3. Availability Management

4. IT Service Continuity Management

5. Information Security Management

6. Demand Management

7. Challenges, Critical Success Factors, and Risks

8. Technology and Implementation Considerations

9. Exam Preparation/Mock Exam

10. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Design (ISBN 10: 0113310471) and complete at least 12 hours of personal study

Additionally, although it is not mandatory, students who have completed the self-paced ITIL Foundation eLearning course have found it very helpful when completing this course.