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ITIL Service Capability: Release, Control and Validation

5 Days Classroom Session   |  
5 Days Live Online
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Group Rate:
(per registrant, 2 or more)
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Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    15.00 PMP/PgMP Technical PDUs
    15.00 PMI Strategic PDUs


This ITIL training course will immerse you in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this ITIL training course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This ITIL training course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course.

Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
Importance of ITIL Release, Control, and Validation while providing service
How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
Measure ITIL Release, Control, and Validation
Importance of IT Security and its contributions to ITIL Release, Control, and Validation
Technology and implementation considerations surrounding ITIL Release, Control, and Validation
Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

1. Introduction and Service Management as a Practice

2. Change Management

3. Service Asset and Configuration Management

4. Release and Deployment Management

5. Service Validation and Testing

6. Request Fulfillment

7. Service Evaluation

8. Knowledge Management

9. Technology and Implementation Considerations

10. Exam Preparation/Mock Exam

11. Exam

Who should attend
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • ITIL Foundation Certification (required)
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publications Service Strategy (ISBN 10: 0113310455), Service Design (ISBN 10: 0113310471), and Service Transition (ISBN 10: 0113310487) and complete at least 12 hours of personal study

Additionally, although it is not mandatory, students who have completed the self-paced ITIL Foundation eLearning course have found it very helpful when completing this course.