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ITIL Service Lifecycle: Service Operation

3 Days Classroom Session   |  
3 Days Live Online
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Group Rate:
(per registrant, 2 or more)
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Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    11.00 PMP/PgMP Technical PDUs
    10.00 PMI Strategic PDUs


In this ITIL training course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. You'll focus on Service Operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course uses an engaging case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course.

Importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
How all processes in ITIL Service Operations interact with other Service Lifecycle processes
Sub-processes, activities, methods, and functions used in each of the ITIL Service Operation processes
Roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
How to measure ITIL Service Operations
Technology and implementation considerations surrounding ITIL Service Operation
Challenges, critical success factors, and risks associated with ITIL Service Operation
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

1. Introduction and Service Operation as a Practice

2. Service Operation Principles

3. Service Operation Processes

4. Common Service Operation Activities

5. Organizing Service Operation

6. Technology Considerations

7. Implementation Considerations

8. Challenges, Critical Success Factors, and Risks

9. Exam Preparation/Mock Exam

10. Exam

Who should attend

This ITIL training course is useful for IT operations, technical, or IT management personnel requiring more information about ITIL best practices. Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT will also benefit from this course.

  • Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to ASPE, Inc. 20 days prior to the start of class. Please e-mail certification information to, or call 877-800-5221.
  • Two years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the ITIL publication Service Operation (ISBN 10: 0113310463) and complete at least 21 hours of personal study

Additionally, although it is not mandatory, students who have completed the self-paced ITIL Foundation eLearning course have found it very helpful when completing this course.