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ITIL Simulation

1 Day Classroom Session
Classroom Registration
Group Rate:
(per registrant, 2 or more)
GSA Individual:
Private Onsite Package

This course can be tailored to your needs for private, onsite delivery at your location.

Request a Private Onsite Price Quote

Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.


The ITIL Simulation Workshop is a powerful experiential workshop. An immersive face-to-face experience makes complex best practices, tools and transformations realistic for your teams in a quick and effective manner.

When asked to identify the biggest issues in IT management, most organizations cite “people” challenges as opposed to process, technology or information challenges. Resistance to change is natural, and the best way to overcome resistance is to clearly communicate the case for change with ITIL.

ASPE will send a certified facilitator to your location. Your group of 12-20 people will experience a highly interactive learning workshop that demonstrates the business value and positive impact of ITIL at your organization. The simulation practices iterative “rounds” and uses game dynamics to mirror IT and Business interaction. The nature of this is based on behavioral psychology and experiential learning theories of David Kolb.

Below is a video capturing hightlights of the ITIL Simulation. Check it out!

Create the “A-HA” moment for your people
Accelerate your organization’s adoption of ITIL
Create a positive ITIL culture
Create shared understanding for ITIL and how to work together as a high-performing IT team
Provide new practices that can be executed with immediate effect
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

The ITIL Simulation experience is a role-based workshop to accelerate understanding, involvement and acceptance of ITSM and ITIL® best practices in your organization. It is highly realistic, leveraging game dynamics to empower teams to rapidly familiarize themselves with ITSM terminology and ITIL processes. During the simulation, teams learn what can be achieved in business terms through successful implementation of ITSM and ITIL.

Participants from a variety of disciplines (business, development, testing, QA and operations) are immersed into a simulated environment whereby they are challenged to engage in planning for strategic and operational continuous service improvements. The experience gives participants a true hands-on experience showing how best practices of IT align to business objectives.

Who should attend
  • IT Managers
  • Application Developers
  • IT Consultants
  • Project Managers
  • Business Process Professionals
  • Systems Integrators
  • Business Analysts
  • IT Operations Managers
  • Service Desk Managers
  • IT Operations and Support Professionals

Download the brochure