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Technical Writing for Business Analysts

2 Days Classroom Session   |  
3 Days Live Online
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This course can be tailored to your needs for private, onsite delivery at your location.

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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.

This course offers:
    14.00 PMP/PgMP Technical PDUs
    14.00 PMI-PBA Technical PDUs


Business analysts need exceptional communication skills, especially in writing those all–important memos, business analysis plans, communication plans, status reports, or one of the many other documents they and their clients require. Analysts must be able to write efficiently, but with precision. Our "Writing for Business Analysts" is a technical writing training course that provides you the tools you need to write reader–friendly documents that get the point across the first time.

Strategies to streamline the writing process
Methods to target your readers
Techniques to write with precision
Organizational strategies to enhance readability
Methods to ensure that your reader makes the right decision
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

I. Developing a Writing Strategy

  • Analyzing audience needs
  • Understanding purpose
  • Understanding the necessity of persuasion
  • Maintaining a positive image
  • Being concise and precise
  • Using active/passive voice, concrete/abstract language, emphasis

II. Critical Thinking and Writing

  • Understanding the role of critical thinking in writing
  • Using logic to enhance readability
  • Applying critical thinking skills to create useful writing strategies

III. Organizational Strategies

  • Using organizational techniques to enhance readability
  • Understanding the various organizational strategies
  • Creating flow using organization
  • Applying organizational strategies to technical documents

IV. Using Language Effectively

  • Reducing unnecessary words
  • Writing concisely
  • Using words for greatest impact
  • Reducing wordiness

V. Constructing Effective Sentences and Paragraphs

  • Using readability studies to create impactful sentences and paragraphs
  • Creating flow
  • Using transitions and keywords to enhance readability
  • Using topic and supporting sentences

VI. Writing Business Reports

  • Relaying findings effectively
  • Building the argument
  • Using logic
  • Ensuring readability

VII. Writing Emails

  • Planning the email
  • Ensuring readability
  • Getting to the point
  • Writing effective subject lines
  • Making your email readable and user-friendly


VIII. Presenting Negative Information

  • Ensuring goodwill
  • Using the "sandwich" technique
  • Understanding when to write from the "you" viewpoint
  • Structuring positive messages (even when the message is negative)

IX. Writing Letters and Memos

  • Creating appropriate tone
  • Using the correct style
  • Focusing readers' attention
  • Writing effective openings and closings
  • Meeting readers' needs

X. Editing and Proofreading

  • Using time-saving editing techniques
  • Editing for effectiveness
  • Applying useful proofreading techniques
  • Editing others' writing
Who should attend
  • Business Analysts
  • Small Business Owners
  • Product Owners
  • Project Managers
  • Product Analysts
  • Functional Managers
  • Corporations
  • Other Organizations
  • Anyone wanting to enhance his/her technical writing skills

Although it is not mandatory, students who have completed the self-paced Business Analyst Fundamentals eLearning course have found it very helpful when completing this course.