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Yosemite 101+201: Apple Certified Technical Coordinator v10.10 Bootcamp

5 Days Classroom Session   |  
5 Days Live Online
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Professional Credits


ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


Select courses offer Leadership (PDU-L), Strategic (PDU-S) and Technical PMI professional development units that vary according to certification. Technical PDUs are available in the following types: ACP, PBA, PfMP, PMP/PgMP, RMP, and SP.


The Apple Certified Technical Coordinator (ACTC) 10.10 Boot Camp is a combined delivery of the Yosemite 101 and Yosemite 201 courses. The OS X Support Essentials 10.10 Exam and the OS X Server Essentials 10.10 Exam are also included with the class. (Exams are not included on On-site delivery) This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying OS X and software updates are also covered.

Troubleshoot and become more efficient with available tools and resources
Use Mac OS X v10.10 features in depth, including how to find additional information
Prepare for Apple Certified Support Professional certification
Use the features of Mac OS X Server v10.10
Configure essential services on Mac OS X Server
Use Mac OS X Server tools to monitor and troubleshoot services
Effectively use Mac OS X Server to manage a small network of Macintosh computers and users
Manage access to files and services
Get familiar with Server for OS X
Prepare for Apple Technical Coordinator certification
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

Day 1

Lesson 1: Install OS X Yosemite

  • About OS X Yosemite
  • Installation Choices
  • Before Upgrading a Previous System
  • Preparing the System Disk
  • Upgrading and Installing
  • Installer Troubleshooting

Lesson 2: Setup and Configuration

  • Setup Assistant
  • Migration Assistant
  • System Preferences
  • Configuration Profiles
  • System Information

Lesson 3: OS X Recovery

  • Startup from OS X Recovery
  • OS X Recovery Utilities
  • External OS X Recovery Disks

Lesson 4: OS X Software Updates

  • Apple Software Update
  • Manual Software Updates
  • Installations History

Lesson 5: User Accounts

  • User Account Management
  • Parental Controls
  • Login and Fast User Switching

Lesson 6: User Home Folders

  • Home Folder Content
  • Deleting User Accounts
  • Migrating and Restoring Home Folders

Lesson 7: System Security

  • User Account Security
  • Account Passwords
  • Resetting Passwords
  • System Security Settings
  • Firmware Password

Lesson 8: Keychain Management

  • Keychain System
  • Keychain Management
  • iCloud Keychain

Day 2

Lesson 9: File Systems and Storage

  • File System Components
  • Managing File Systems
  • Mounting, Unmounting, and Ejecting

Lesson 10: FileVault 2

  • FileVault 2 Technology
  • Enabling FileVault 2
  • FileVault 2 Recovery

Lesson 11: Permissions and Sharing

  • File System Permissions
  • Permissions for Sharing
  • Managing Permissions

Lesson 12: File System Troubleshooting

  • File System Inspection
  • Troubleshoot Partitions and Volumes
  • Troubleshoot File System Permissions

Lesson 13: Hidden Items and Shortcuts

  • Hidden Items
  • Bundles and Packages
  • File System Shortcuts

Lesson 14: System Resources

  • OS X File Structure
  • Font Resources and Font Book

Lesson 15: Metadata and Spotlight

  • File System Metadata
  • Spotlight Search

Lesson 16: File Archives

  • File Archive Comparison
  • Zip Archives
  • Disk Images

Lesson 17: Time Machine

  • Time Machine Architecture
  • Configuring Time Machine
  • Restoring from Time Machine

Day 3

Lesson 18: Installing OS X Server

  • Evaluating OS X Server Requirements
  • Preparing to Install OS X Server
  • Installing OS X Server
  • Updating or Migrating to OS X Server
  • Updating OS X Server

Lesson 19: Providing DNS

  • What is DNS?
  • Evaluating OS X DNS Hosting Requirements
  • Configuring DNS Service in OS X Server
  • Troubleshooting DNS Service in OS X Server

Lesson 20: Exploring the Sever App

  • Allowing Remote Access
  • Using the Next Steps Drawer
  • Using Server Sidebar Elements
  • Using the Manage Menu
  • Using the Tool Menu
  • Using Help

Lesson 21: Configuring SSL Certificates

  • Understanding SSL Certificates
  • Configuring SSL Certificates

Lesson 22: Using Status and Notifications

  • Monitoring the Status Concepts
  • OS X Server Alerts
  • Logs in OS X Server
  • Stats in OS X Server
  • Storage

Lesson 23: Backing Up OS X Server

  • Backup Concepts
  • Time Machine

Lesson 24: Managing Local Users

  • Understanding Authentication and Authorization
  • Creating and Administering User and Administrator
  • Server Accounts
  • Managing Access to Services

Lesson 25: Configuring Open Directory Services

  • Introducing Directory Services Concepts
  • Configuring Open Directory Services

Day 4

Lesson 26: Managing Local Network Accounts

  • Using the Server App to Manage Network User Accounts
  • Configuring Authentication Methods on OS X Server
  • Using Single Sign-On and Kerberos

Lesson 27: Configuring OS X Server to Provide Device Management

  • Profile Manager
  • Configuring Profile Manager

Lesson 28: Managing with Profile Manager

  • Introducing Account Management

Lesson 29: Providing File Sharing Services

  • Addressing the Challenges of File Sharing
  • Creating Share Points
  • Troubleshooting File Services
  • Providing FTP Service

Lesson 30: Understanding File Access

  • Configuring Access to Share Points and Folders
  • Understanding POSIX Permissions vs. ACL Settings

Lesson 31: Leveraging NetInstall

  • Managing Computers with NetInstall
  • Creating Images with System Image Utility
  • Understanding Shadow Files
  • Troubleshooting NetInstall

Lesson 32: Implementing Software Update Service

  • Managing Software Updates
  • Troubleshooting Software Update Service

Day 5

Lesson 33: Offering Time Machine Network Backup

  • Time Machine as a Network Service

Lesson 34: Providing Security via the VPN Service

  • Understanding VPN
  • Configuring VPN with the Server App

Lesson 35: Understanding DHCP

  • Understanding How DHCP Works
  • Configuring DHCP Service

Lesson 36: Hosting Websites

  • Web Service Software
  • Understanding Basic Website Structure
  • Monitoring Web Services

Lesson 37: Providing Mail Services

  • Hosting Mail Services
  • Troubleshooting Mail Services

Lesson 38: Configuring the Wiki Services

  • Understanding and Managing a Wiki
  • Troubleshooting the Wiki Service

Lesson 39: Implementing Calendar Service

  • Calendar Service Data Locations
  • Using the Calendar Service

Lesson 40: Providing Message Service

  • Managing the Message Service
  • Troubleshooting the Message Service

Lesson 41: Managing Contacts Service

  • Understanding the Contacts Service
  • Troubleshooting Contacts Service

In-Class Exercises: 

Exercise 1

  • E1.1 Install OS X

Exercise 2

  • E2.1 Configure a New OS X System for Exercises
  • E2.3 Examine System Preferences
  • E2.4 Download the Student Materials in a Classroom
  • E2.6 Install a Configuration Profile
  • E2.7 Examine System Information

Exercise 3

  • E3.1 Use OS X Recovery

Exercise 4

  • E4.1 Manually Install Updates in a Classroom
  • E4.3 Use Automatic Software Update

Exercise 5

  • E5.1 Manage User Accounts
  • E5.2 Create a Managed User Account

Exercise 6

  • E6.1 Restore a Deleted User Account

Exercise 7

  • E7.1 Reset Account Passwords in OS X Recovery
  • E7.2 Reset Account Passwords
  • E7.3 Synchronize Keychain Passwords

Exercise 8

  • E8.1 Manage Keychains
  • E8.2 Use iCloud Keychain

Exercise 9

  • E9.1: Create and Import Network Accounts
  • E9.2: Configure Password Policies

Exercise 10

  • E10.1: Turn On Profile Manager

Exercise 11

  • E11.1: Use Profile Manager for Shared Devices
  • E11.2: Use Profile Manager for One to One Devices

Exercise 12

  • E12.1: Explore the File Sharing Service
  • E12.2: Use Logs to Troubleshoot Problems with File Sharing

Exercise 13

  • E13.1: Configure Access Control

Exercise 14

  • E14.1: Prepare the NetInstall Service
  • E14.2: Create a Customized NetInstall Image
  • E14.3: Start the NetInstall Service
  • E14.4: Start Up from a NetInstall Image
  • E14.5: Monitor the NetInstall Service

Exercise 17

  • E17.1: Configure and Use the Time Machine Service

exercise 18

  • E18.1: Configure the VPN Service
  • E18.2: Clean Up

Exercise 20

  • E20.1: Turn On Web Services
  • E20.2: Modify the Default Websites
  • E20.3: Create and Remove a New Website
  • E20.4: Restrict Access to a Website
  • E20.5 Monitor Web Services

Exercise 21

  • E21.1: Turn On the Mail Service
  • E21.2: Send and Receive Mail
  • E21.3 Examine Mail Service Logs

Exercise 22

  • E22.1: Turn On the Wiki Service
  • E22.2: Edit a Wiki

Exercise 23

  • E23.1: Configure and Start the Calendar Service
  • E23.2: Use the Server App to Add Resources and Locations
  • E23.3: Use the Calendar Service

Exercise 24

  • E24.1: Configure the Contacts Service
  • E24.2: Configure OS X to Use the Contacts Service

Exercise 25

  • E25.1: Set Up the Messages Service
  • E25.2: Use the Messages Service

Note: This custom-designed class is created and owned by Future Media Concepts. It is not sponsored or authorized by Apple.

Who should attend
  • Help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs
  • Basic OS X knowledge
  • Basic troubleshooting experience
  • Experience with OS X in a network environment

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