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Yosemite 101: Mac OS X Support Essentials v10.10

3 Days Classroom Session   |  
3 Days Live Online
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ASPE is an IIBA Endorsed Education Provider of business analysis training. Select Project Delivery courses offer IIBA continuing development units (CDU) in accordance with IIBA standards.


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OS X Yosemite Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Yosemite.

This course is designed to give students a tour of the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Learn the troubleshooting process and how to use tools and resources
Install and configure OS X Yosemite
Handle user accounts
Better manage and store data
Install and manage applications
Properly configure networks and troubleshoot
Prepare for Apple Certified Support Professional (ACSP) 10.10 certification
Understand the features and functionality of OS X Yosemite, including how to find more information
Upcoming Dates and Locations
All Live Online times are listed in Eastern Time Guaranteed To Run

There aren’t any public sessions currently scheduled for this course, but if you fill out the form below, we can tell you about how we can bring this course to you!

Course Outline

Part 1: Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

Part 2: Bootstrapping Amazon EC2 Instances with AWS CloudFormation

  • User accounts
  • User home folders
  • System security
  • Keychain management

Part 3: File Systems(AMI)

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Part 4: Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Part 5: Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Part 6: Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Part 7: Network Services

  • Network services
  • Host sharing and personal firewall

Part 8: System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

In-Class Exercises: 

Exercise 1:

  • Install OS X

Exercise 2:

  • Configure a New OS X System for Exercises
  • Examine System Preferences
  • Download the Student Materials in a Classroom
  • Install a Configuration Profile
  • Examine System Information

Exercise 3:

  • Use OS X Recovery

Exercise 4:

  • Manually Install Updates in a Classroom
  • Use Automatic Software Update

Exercise 5:

  • Manage User Accounts
  • Create a Managed User Account

Exercise 6:

  • Restore a Deleted User Account

Exercise 7:

  • Reset Account Passwords in OS X Recovery
  • Reset Account Passwords
  • Synchronize Keychain Passwords

Exercise 8:

  • Manage Keychains
  • Use iCloud Keychain

Exercise 9:

  • Repartition a Disk Dynamically
  • Erase and Partition a Disk
  • Examine Disk Ejection
  • Encrypt a Volume
  • Securely Erase Disk Data

Exercise 10:

  • Turn On FileVault
  • Restart a FileVault-Protected System
  • Use a FileVault Recovery Key
  • Turn Off FileVault

Exercise 11:

  • Create Items With Default Permissions
  • Test Permissions Changes

Exercise 12:

  • Examine Local Storage

Exercise 13:

  • Navigate Hidden Items

Exercise 14:

  • Manage Font Resources

Exercise 15:

  • Examine File Metadata

Exercise 16:

  • Configure Time Machine
  • Restore Using Time Machine

Exercise 17:

  • Use the Mac App Store
  • Use an Installer Package
  • Use a Drag-and-Drop Install
  • Remove Applications

Exercise 18:

  • Use Auto Save and Versions
  • Store Documents in iCloud

Exercise 19:

  • Force Applications to Quit
  • Troubleshoot Preferences
  • Examine Application Diagnostics

Exercise 20:

  • Connect to a Wi-Fi Network
  • Monitor Network Connectivity

Exercise 21:

  • Configure Network Locations
  • Configure Network Service Order

Exercise 22:

  • Network Troubleshooting

Exercise 23:

  • Configure a Network Service Account
  • Use File Sharing Services
  • Troubleshoot Network Services

Exercise 24:

  • Use Host-Sharing Services
  • Configure The Personal Firewall

Exercise 25:

  • Examine Peripherals via System Information

Exercise 26:

  • Configure Printing
  • Manage Printing
  • Troubleshoot the Printing System

Exercise 27:

  • Examine System Startup
  • Use Single-User Mode
  • Troubleshoot a Corrupt Startup Item
Who should attend
  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

Knowledge of OS X and basic computer navigation

Computer Labs Needed/Technical Specs:

  • Mac 2010 and above per student
  • Apple Airport Extreme
  • Internet connection

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