Rethinking BPMN - Part 1: What is a GOOD Process Model?

Over the last decade, Business Process Model and Notation (BPMN) has become the ‘de facto’ standard for modeling business processes. Numerous books about BPMN have been published and most process modeling tools have already adopted the BPMN standard.

Still, most BPMN process models in the real world (and, unfortunately, even in books and tutorials/training courses, etc.) are often bad models. Furthermore (and, probably, because of that), quite a few people complain/claim that BPMN diagrams are “too complex and confusing” and that business people “cannot understand BPMN models”, indirectly suggesting that BPMN diagrams are good only for technical engineers and developers. Despite the fact that one of the main reasons BPMN had been created in the first place was to build models that can be easily understood by both business and technical people.

In this webinar we will explore the reasons behind these complaints and describe what business/process analysts must do to address such concerns and to build good process models (using BPMN or any other notation). We will examine several examples to demonstrate these concepts/topics.

The concepts and principles covered in this webinar (defining what good process models are) will be elaborated further (establishing a repeatable and reliable process to model good processes) in a follow-up webinar.

What You'll Learn:

  • Why are so many process models bad?
  • What are the goals of good process modeling?
  • What are the characteristics of GOOD processes?
  • What are CORRECT processes? Modeling and business perspectives.
  • What makes a process model COMPLETE? Examples of incomplete processes and how to fix them.
  • What makes a process model CLEAR? Examples of unclear processes and how to fix them.
  • What makes a process model CONSISTENT? Examples of inconsistent processes and how to fix them.
  • What's next?


Presenter: Razvan Radulian

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