ITIL (IT Infrastructure Library®) V3 was updated in 2011. Although it is still “ITIL V3” (2011 Edition), significant changes were made to the framework, to the extent that new certification exams and training courses were mandated. (Relax! Your ITIL V3 certifications are still valid.) On Wednesday, April 18th ASPE Instructor Alan Koch presented the free web seminar "ITIL® Update: It’s NOT V4, But a Lot Has Changed!" Listen to a recording of this web seminar in its entirety by clicking View Event Recordings (at the top right). Learn about the changes in ITIL V3 (2011) from the perspective of a person who has already received ITIL V3 (2007) Foundaiton training. Do you have a question for Alan? Leave your comments or tweet us! Follow @ASPE_Inc and use hashtag #ASPEEvents.